Ans: After receiving your reservation request, we will immediately book all the necessary arrangements in accordance with your request. This will take about 2 business days and we will send to you our confirmation message by e – mail with all the details of hotels, flights, tours, the bookings status and also payment term. Upon your tour confirmation, we will request a 20% deposit in order to guarantee your reservation. The 80% remaining balance can be settled 7 days before departure by Telegraphic Transfer or you can pay cash upon arrival at the starting destination.  

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Ans: Our tour can be started once you arrive at starting destination or point, you can depart from any country and start your tour upon arrival. Due to limited international flights most travelers try to fly from Bangkok, Singapore, Kuala Lumpur where they can have the connection flights from their home country. Upon your arrival our guide will meet you at the arrival lounge.  

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Ans: Yes, but it will be expensive for you to arrange the air ticket from your hometown. We don’t recommend for you to do. The reason is that the best airfares that you can get are through your local agent in you hometown only. For Example, if you fly from Munich or London or San Francisco, to Siem Reap. You should purchase the air tickets from the country, which is your starting point in order to obtain the special fares. No agents in Siem Reap or in other country can offer you the best price, including us.
The best thing is to consult with your travel agent in your country to get the cheapest airfare.  

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Ans: We state what is included and excluded below the individual tour prices for each program. Generally, our tour includes your hotel accommodation, transfers and other transports (e. g. domestic flights, boats, cars or trains), sightseeing with a stationed local English-speaking guide as described in the itinerary, meals (full board, half board or Bed and Breakfast)

The international airfare from/to your travelling destination is optional and extra, as you might want to arrange on your own as we have previously discussed in Q3. Personal expenses tips and beverages and drinks are on your own. Airport taxes excluded also.

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Ans: From 1 person and up and any day of the week depending upon arrival for private tours and minimum of 04 person for joint tours or seat-in-coach tours with regular departures dates mentioned with the program.

Ans: During the tour Breakfast is served to you at the hotels except some budget hotels. Most International hotels serve you Buffet breakfast. Standard hotels serve American or Continental breakfast.  For Lunches and Dinners, we serve food at local restaurants, either Chinese or mixed of local traditional food.  European meals can be arranged at some restaurants or at standard hotels prior upon request with extra cost.  

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Ans: As mentioned Q1. When your trip is confirmed, you will pay 20% deposit by credit card or paypal to our account and rest of the payment can be paid by cash on arrival at airport in – US Dollar or 7 days prior to our bank account by Telegraphic Transfer.

Ans: Your deposit is essential, so that we know you are serious in taking the tour. Before the tour operation, we have to secure your space with other related partners such as hotels, airlines, etc, and need to guarantee that you will definitely show up. This will ensure that your tour will run smoothly. Thus the deposit is non-refundable. The remaining balance can be settled later as discussed above in Q7.

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Ans: This is a very important quotation as it involves MONEY. We have been trying to state all the terms here, so that you can be sure of no surprise later. If you need more information just consult us.

A) Before the tour starts

In case you have to cancel your tour after paying the full amount, we will refund to you the 80% of the total amount, provided you notify us before tour date.
In case we have to cancel your tour or unable to operate it after receiving your payment, but before the tour starts, you will receive full refund. This is a very rare instance, resulted from unforeseen circumstances beyond our control such as natural catastrophe, political unrest, or sudden cancellation of airline without notice.
In our travel industry, generally a cancellation fee of 50% or 100% cancellation fee is applied if cancellation was made less than a specified number of days. This is another good term we give to you.

B.) After the tour starts.

In case you need to cancel the tour on your own due to illness, emergency need or dissatisfaction, the refund will be the mount less the number of days utilized plus 20% cancellation fees. For example, you had paid USD 1000 for 7 days tour, already you had used for 2 days, cancellation fee is USD1000/7 x 2days + USD200 USD 486. Refund is USD 514.
In case we have to stop the tour due to unforeseen circumstances beyond our control such as natural catastrophe, political unrest or accidents, refund less the number of days utilized only. (E.g. As the above example USD 1000/ 7 x 2 days USD 286. REFUND is USD 714. )

NOTE: The above calculation does not cover International airfare.

Dissatisfaction – We put this up fore -front does not imply that we provide low quality of service, but for the rare cases that our clients’ expectation is higher than what we can really provide. This is because each individual is different with varied interests, characters, and like and dislike. If you are not satisfied during the tour, please ask to stop the tour, and the cancellation fees will be calculated based on the number of days being utilized as the above calculation. We will not charged the additional 20% cancellation fees. Please do not utilized the tour and claim dissatisfy later, as there will be no money left for the refund. We deserve the right to charge this additional 20% cancellation fees in case you terminate the tour because of illness or emergency need to leave but claim “dissatisfaction”.

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Ans: This question is both easy and difficult. The easy part is that we can simply say, like others do “we are the best and you will enjoy the tour”. In really this answer is too simple. Being a professional in this field of tourism, we know that there are more factors that will make your trip successful. Here are some basic guidelines: - Select the hotel category that fits you, such as standard, first or superior class. Mekong Region is yet to develop, and most of the hotels especially in remote area provide only basic facilities. In our point of view, the Standard. Class in Myanmar is equivalent to 2.stars for International standard. In major cities, the hotels with full amenities are available, but from First class up. Apart from other public transports such as airplane, trains or coach, most of the time you will travel around by air-conditioned car. The quality of the guide will take care of you is one of the most important factors that will make you enjoyable. We can ensure you that we will do the best on our path.

However, the expectation of people might vary. We have open a ground up that you can ask for termination of the tour in case of not being satisfied with all terms and next as in Q09.

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Ans: F.E.C. means Foreign Exchange Currency using in Myanmar. Somebody who is entering Myanmar with a FIT visa have to change 200 FEC up on arrival to Yangon airport. But, it has been cancelled by the government since September 2004 and now a day, no more 200 FEC need to be changed for all tourists.

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Ans: Once you made the reservation, our office will immediately proceed with your request. We will reply you within 1-2 days. Also we will send you the confirmation message for that particular hotel and the dead line to guarantee your reservation. In case your reservation request is not available we will suggest you another alternative.

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Ans: This is because the special rate that you are getting is our Agency rates, thus the reservation and payment have to be submitted to us – Not to the hotel. The advantage is – you get a cheaper price, but disadvantage is – you need to make pre-payment.

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Ans: Yes, we can reserve the hotel for you, but your booking will be “ hotel account” and the hotel published rate will be applied. The price is higher.

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Ans: After receiving your payment, we will issue you the hotel voucher, which can be sent to you by fax or electronic mail. Present this voucher to the hotel reception as you check-in.

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Ans: Our confirmation message of the hotel reservation to you will also include the cancellation policy. Unused room night after check in date will be Non-refundable. During high season from October to end March will be no refund once you guarantee your rooms with payment. We will notify you in our confirmation message in Cancellation Policy.

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Ans:Please follow the following links for detail information.

• Cambodia Visa
• Laos Visa
• Myanmar Visa
• Thailand Visa
• Vietnam Visa
• Yunnan Visa

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Ans: Absolutely YES! We are registered and legitimate Travel Company in Thailand since 2004 and heading to our 3 years in business where as the mother companies Myanmar Tourex Travel SErvice Ltd. in Myanmar and Seaoverland Travel in Bangkok are serving thousands of satisfied clients almost 15 years. Click Here for some comments and the reason of why travelling with us.

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Ans: Yes, it is safe to pay by your credit card as we are using the secure server as well as our merchant gateway providers - Thaiepay and Paypal.

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Ans: Please visit our feedback page to see the reference of people used our services.

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Ans: You have to pay the 20% of the total service cost as a deposit by credit card immediately when you book the tour with us to confirm your booking by securing the services with suppliers. You pay the balance 80% either cash on arrival on the first day of your arrival to the starting destination or point or 7 days in advance by Telegraphic Transfer or Credit Card (with extra surcharge of 4%). For those, who make the reservation or booking offline using emails, to make deposit by credit card, we will provide you a virtual invoice by email via a merchant account provider and you can follow the link provided by our merchant account provider to make the payment by credit card. OrYou can also TT deposit to one of our accounts in Myanmar, Singapore and Hong Kong.  

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Ans: 1) We accept the credit card payment without any additional charges for deposit 20% of the total sales only.

2) If you would like to make full payment by credit card, the extra surcharge of 4% will be apply to the rest of the amount (that is 80% of the total sales amount)

3) There is no extra surcharges for other type of payments.

e.g.

a) Assume that you buy USD 1000 worth of tour services from us and choose credit card mode for deposit only. There will be no extra charge for you. You can pay the balance by cash on arrival or TT into our account.

b) Assume that you buy USD 1000 worth of tour services from us and choose credit card mode for full payment. Then, there will be the extra surcharge of USD 32. [(USD 1000 - USD 200) x 4% = USD 32] **USD 200 is the 20% deposit where we absorbed the surcharges.

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Ans: Yes, most of the Mekong Countries except Myanmar have the international roaming services. International roaming is not available yet in Myanmar except in some border cities like Tachileik, Muse and Kawthaung where the signals from the bodering countries. Since the roaming charges are very expensive in Asia countries, we recommand you to use the calling cards or local SIM cards which can easily buy at the road stalls in most of the Mekong Countries. 

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Ans: Before your depart from your home town, we will provide you the details of services you have booked with us together with their e-mail address, fax number, phone number, and address in every town together with the reconfirmation letter or email from us. Now a day, most of the hotels have International Direct Dialing Phone line, emails and internet service except the ones located in the remote area. Please get the detail assistant of the communication information from our customer service staff before you depart your home land. 

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Ans: It is better to bring your own required medicine that you use daily plus your medical – insurance and their local partners' contact numbers and addresses. 

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